Refund policy
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Return & Refund Policy
We offer a 7-day return policy, which means you can request a return or refund within 7 days of receiving your item.
Return Eligibility
To be eligible for a return, the item must be in its original condition, unused and unworn, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
How to Request a Return
To initiate a return, please contact us at service@tokenproducts.com. Returns should be sent to the following address: No. 15, Lane 6, North 282, Section 4, Changping Road, Daya District, Taichung City 428
If your return request is approved, we will provide you with a return shipping label along with detailed shipping instructions. Items sent back without prior approval will not be accepted.
For any return-related inquiries, feel free to reach out to us at service@tokenproducts.com.
Damaged or Defective Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and provide a solution.
Non-Returnable Items
Sale items and gift cards are non-refundable.
Exchange Policy
If you need a different item, the fastest way is to return your original item first. Once your return is approved, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
For items shipped to the European Union, you have the right to cancel or return your order within 14 days, no questions asked. The item must be in its original condition, unworn or unused, with tags attached and in its original packaging. A receipt or proof of purchase is required.
Refund Processing
Once we receive and inspect your return, we will notify you of the refund status. If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that banks and credit card companies may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at service@tokenproducts.com.