Privacy policy

Privacy Policy

This Privacy Policy describes how TOKEN ("we", "our", or "us") collects, uses, and discloses your personal information when you visit or make a purchase from our website, operated through Shopify.

1. Personal Information We Collect

When you visit our site, we automatically collect certain information about your device and browsing behavior, including:

  • Device Information: IP address, browser type, time zone, cookies, and how you interact with our website.
  • Order Information: When you make a purchase, we collect your name, billing and shipping address, email address, phone number, payment information (via Shopify’s secure payment processor), and details of the products you order.

2. How We Use Your Information

We use the collected information to:

  • Fulfill your orders and provide customer service
  • Process payments and deliver products
  • Send order confirmations and shipping updates
  • Improve and optimize our website (e.g., by analyzing how customers browse and interact)
  • Send marketing emails (only if you’ve opted in)

3. Sharing Your Information

We share your personal information with Shopify to power our online store. You can read more about how Shopify uses your personal information here:
https://www.shopify.com/legal/privacy

We may also share your information with:

  • Service providers such as logistics partners, payment gateways, and email marketing services
  • Legal authorities when required by law or to enforce our rights

4. Your Rights

Depending on your location (e.g. EU, UK, California), you may have rights including:

  • The right to access and receive a copy of the personal data we hold about you
  • The right to request correction or deletion
  • The right to object to processing or withdraw consent

To exercise these rights, please contact us at: service@tokenproducts.com

5. Data Retention

We retain your order information for our records unless and until you ask us to delete it. Some information may be retained longer if required by law or for tax/accounting purposes.

6. Cookies

We use cookies to improve your experience, provide personalized content, and analyze website traffic. You can manage cookie preferences through your browser settings. For more info, see Shopify's Cookie Policy:
https://www.shopify.com/legal/cookies

7. Security

We take data security seriously. Our store is hosted on Shopify, which provides industry-standard security and encryption to protect your personal information.

8. International Users

As we sell globally, your data may be transferred to and processed in countries outside your own. Shopify ensures all transfers are compliant with applicable data protection laws, including GDPR.

9. Changes to This Policy

We may update this policy from time to time to reflect changes to our practices or for legal reasons. Any changes will be posted here with an updated effective date.

10. Contact Us

For more information or if you have questions about our privacy practices, please contact us:

TOKEN
Email: service@tokenproducts.com